FAQ Help Center

We’ve answered some of the most common questions to make your shopping experience smooth and hassle-free. From orders to returns, you’ll find everything you need right here.

Popular Questions

Explore our most frequently asked questions to get quick, clear answers and enjoy a seamless shopping experience.

We provide reliable standard shipping for all orders across India. In select locations, Cash on Delivery (COD) is also available. Delivery typically takes 3–7 business days, depending on your city and pin code.

We have a 7-day return and exchange policy from the date of delivery. Items must be unused, unwashed, and in their original condition with tags intact. To initiate a return, simply contact our support team with your order details.

Free shipping is applicable on order delivery only. In case of returns or exchanges, shipping charges may be applicable depending on the request and location.

Yes, we strive to display products as accurately as possible. Slight color variations may occur due to lighting.

Coupon codes can be applied at checkout to avail discounts. Only one coupon can be used per order and they cannot be combined with other offers.

Refer to our size chart available on each product page for accurate fitting.

can't find answer ? email at support@cindrella.in

Delivery & discounts

Yes! We frequently run exciting sales and limited-time offers. Keep an eye on our website and social media so you don’t miss out.

We don’t have physical retail stores at the moment. But don’t worry—we deliver directly to your doorstep with easy online ordering,However, we don’nt  ship across India.

We aim to deliver your order as quickly as possible. Most orders arrive within 3–7 business days, ensuring a smooth and reliable experience.

If you receive a damaged or incorrect item, please contact us immediately. We’ll arrange a replacement or refund at no extra cost.